In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping, less 20% restocking fee, and any gift wrapping charges.
We charge a 50% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
There will be a $10.00 fee if we are able to successfully cancel order prior to shipping at your request.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
We do not offer refunds or exchanges on wholesale purchases or dropship purchases. We do not offer free shipping on wholesale purchases or dropship purchases. In the event of a wholesale or dropship customer needs to cancel an order, there will be a $10.00 fee if we are able to successfully cancel order prior to shipping.